Your guesthouse at the entrance to the Puster ValleyCosiness & comfort are at your disposal

Terms of payment

You are welcome to pay by cash (until 4.999,99 Euro) or credit card (Visa, Eurocard, Mastercard).

Cancellation

Cancellation conditions according to Art. 1382 Civil Code

Cancellations are annoying for both sides. We understand that it may happen that you cannot start your holiday.

We ask you to inform us of this in good time.

Cancellations are only accepted in writing!

According to the Italian Consumer Protection Code, there is no right of withdrawal. However, we grant you the right to withdraw according to following cancellation conditions as defined in art. 1382 (Civil Code):

• Cancellations up to 1 month before the start of the stay are free of charge.
• In the event of cancellation from 30 days to 14 days before the start of the stay, 60% of the booked travel price will be charged.
• In the event of cancellation 14 days before the date of arrival, 80% of the booked price will be charged.
• In case of late arrival or early departure we charge 100% of the daily rate according to the reservation confirmation for the days not enjoyed.

It is recommended to take out travel cancellation insurance.

Cancellation insurance

Dear guest, what if something comes up?

We look forward to welcoming you. Nevertheless, we recommend that you take out “cancellation protection” as soon as you book your stay.

This will cover the cancellation fees and you can look forward to your holiday without any worries. You can find more information on the costs and conclusion of the “European Cancellation Insurance” here.

Exlusion of liability

We strive to provide accurate and complete information on this website. However, we assume no liability or guarantee for the topicality, correctness and completeness of the information provided. We reserve the right to make changes without notice or to amend the information. Only the specific service offer or the booking confirmation is binding. For external links we can – despite careful control – assume no liability. For the content of linked pages exclusively their operators are responsible.

Data protection

For the purposes of the GDPR, we inform you that your data will be used and saved exclusively for processing your application and will not be disclosed or distributed to third parties. Regarding data processing, you are entitled to all rights according to the GDPR. The holder of the rights is Elisabeth Hofer – For more information about your rights, please visit here.

Please note

We specifically refer to the legal provisions Art. 45-67 of the Italian Consumer Protection Code 206/2005.

Guest pass

• Upon completion of the accommodation contract, the Brixen Südtirol Card (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.
• The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info
• The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the above decision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use of the Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info